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Vacancy – Family and Young persons Officer Hengoed

Families and young People Officer
Job details
Posting date: 04 January 2020
Salary: £22,351 per year
Hours: Full time-35 hours
Closing date: 17 January 2020
Location: Penallta, Hengoed
Company: SNAP Cymru
Job type: Permanent

If you would like to discuss this post please ring:
Lindsay on 0780 301 8064 or email:

Specialist educational advice for families and professional in Wales

The Families and Young People Officer Team working from the Penallta office covers the County Boroughs of: RCT, Merthyr Tydfil, Monmouth, Caerphilly, Newport, Torfaen and Blaenau Gwent as well as taking calls on our Helpline from every part of Wales

We are seeking a person with a strong background in education and the inclusion of children and young people with additional needs and disabilities, to join our team.
This is a demanding and extremely rewarding role.

Job Descripton

Responsible to: Assistant Director
Main purpose:

Empowering families and young people through:
 Informing
 Influencing
 Training
 Casework
Main tasks:
Mentoring to project staff/volunteers providing young people and family services
 Complex case work including advocacy
 Helpline
 Volunteer recruitment
 Training
 Representation – influencing local and regional strategy
 Contractual obligations
 Income generation
 Bid and tender writing
 Reporting process set-up for service level agreements, bids and tenders
 Monitoring data gathering for reporting processes
 Equalities and Welsh Language
 Formal disagreement resolution
 Representation at tribunals
 Line management of project staff and volunteers as appropriate
 Deputising for other (including senior) staff as required
 Ability to travel across Wales and good access to transport

FYP Officers may be called upon to assume a national profile in any of the areas where they are the regional lead
All FYP Officers will have responsibility for all these areas of work, although each officer will take the lead role in some of these in their region.

Person Specification


  • Corporate understanding and commitment to the work and purpose of SNAP Cymru
  • Flexible approaches to problem solving
  • Empathy with families and young people and those who are working with them to resolve differences
  • Active listening to other views to find common ground
  • Reflection leading to continuous improvement


  • Good general education or above
  • Excellent written and spoken communication
  • Respect for other staff, volunteers, families and young people
  • Adherence to SNAP Cymru policies and procedures and national legislation and guidance


  • Motivational interviewing and solution focussed techniques
  • Microsoft word PowerPoint and Excel
  • Key Working
  • Mediation
  • Monitoring systems
  • Report writing
  • Telephone support
  • Developing volunteers


The post holder will have a very good understanding of education establishments and the pressures both the establishment and the family are under

  • Up to date knowledge of legislation and guidance affecting SNAP Cymru
  • Ability and determination to seek up to date information

Ability in Welsh and other languages, including Bliss, BSL and Total Communication, is desirable for all posts across Wales and Welsh language is essential for some.

If you would like to discuss this post please ring:

Lindsay on  0780 301 8064 or email:

To apply please send a CV with any additional appropriate information to 

Please visit our website  for a wider view of our organisation and areas of work

SNAP Cymru welcomes Jane McCann to the team

Jane has recently joined SNAP Cymru as a Families and Young Persons Support Worker and it goes without saying that the whole team have been happy to welcome her. Jane has previously lectured on law in Swansea. After having children she then gave talks to school children, cubs and others about guide dogs, disability and blindness, helping them learn to read and offering welfare rights advice.

As she explained when I sat down to talk to her, having special needs herself and experience of her son being bullied made SNAP Cymru the perfect place to join.

‘My son was quite badly bullied at school and suffered from anxiety, which made me aware of the need of a service like that offered by SNAP. Also, many of my friends had children with additional needs. With my legal background, I thought I would find it both interesting and fulfilling and I thought that once I got to grips with the subject matter, I could be useful’.

Another positive aspect of the organisation she highlighted during our talk was its positive and inclusive nature, adding

‘The training offered has been fantastic, it makes me feel that I might be able to do the work!’

The most rewarding aspect part of her time here so far has been to meet families themselves and being directly involved in helping to resolve their difficulties. Her new role has involved assisting one family with two sons who have been struggling with additional learning needs at school and Jane hopes she can do the same with more families in the future as she gains more experience.

Her 9 year old guide dog, Peggy, has been a huge hit in the office and the source of many conversations. As Jane says

‘She makes me far more confident and able to go out independently. I still have to ask people for guidance and help when I am out, but it is much easier to do so when she is with me. She is very empowering. She also gets everyone talking to me – they really want to talk to her, but I get to meet lots of lovely people because I am with her’!