All posts in “Staff”

Vacancy – Independent Parental Supporter – Wrexham

Independent Parental Supporter (Wrexham)

Hours:  12 hours per week over 2/3 days

Pay scale: £16,593.44 / £17,039.50 Pro rata

Responsible to:     Assistant Director

Role Description:

SNAP Cymru is seeking to appoint an Independent Parental Supporter to work from Wrexham town centre and across the County Borough of Wrexham.  The work will entail listening carefully to parental concerns and reframing them within regulations.  Parents will need to understand the services available in Wrexham and work in partnership to achieve a good outcome for the child or young person. The person will publicise our need for volunteers, recruit, mentor and support these to work alongside our Wrexham team to offer the fullest support possible to families.
The work will involve you (once trained) in supporting families mainly in Wrexham but also across Wales via our Help Centre services. This is a reciprocal arrangement as on days you are not doing this, Wrexham families can access support from staff and trained volunteers based in our other offices.

You will need to have a genuine interest in the additional learning needs of children as well as knowledge of the services that support them. You will understand the diversity of families and individuals. You will be able to inform, support, guide and challenge.

You will have the support, guidance and mentoring of our Families and Young People Officer who is based in the same office but you will also have to work alone and be able to seek support from your colleague and our Senior Leadership Team by email and phone if you meet a problem when she is out and about.

Person Specification


  • Corporate understanding and commitment to the work and purpose of SNAP Cymru
  • Flexible approaches to problem solving
  • Empathy with families and young people and those who are working with them to resolve differences
  • Active listening to other views to find common ground
  • Reflection leading to continuous improvement



  • Good general education or above
  • Excellent written and spoken communication
  • Respect for other staff, volunteers, families and young people
  • Adherence to SNAP Cymru policies and procedures and national legislation and guidance



  • Motivational interviewing and solution focussed techniques
  • Microsoft word PowerPoint and Excel
  • Key Working
  • Mediation
  • Monitoring systems
  • Report writing
  • Telephone support
  • Developing volunteers



The post holder will have a very good understanding of education establishments and the pressures both the establishment and the family are under

  • Up to date knowledge of legislation and guidance affecting SNAP Cymru
  • Ability and determination to seek up to date information

Ability in Welsh and other languages, including Bliss, BSL and Total Communication, is desirable for all posts across Wales and Welsh language is essential for some.

If you would like to discuss this post please ring:

Lindsay on  0878 030 180 64 or email:
Closing date for applications 26/09/2019
Interview date 02/10/2019 at the AVOW building in Wrexham

To apply please send a CV with any additional appropriate information to 

Please visit our website  for a wider view of our organisation and areas of work

SNAP Cymru welcomes Jane McCann to the team

Jane has recently joined SNAP Cymru as a Families and Young Persons Support Worker and it goes without saying that the whole team have been happy to welcome her. Jane has previously lectured on law in Swansea. After having children she then gave talks to school children, cubs and others about guide dogs, disability and blindness, helping them learn to read and offering welfare rights advice.

As she explained when I sat down to talk to her, having special needs herself and experience of her son being bullied made SNAP Cymru the perfect place to join.

‘My son was quite badly bullied at school and suffered from anxiety, which made me aware of the need of a service like that offered by SNAP. Also, many of my friends had children with additional needs. With my legal background, I thought I would find it both interesting and fulfilling and I thought that once I got to grips with the subject matter, I could be useful’.

Another positive aspect of the organisation she highlighted during our talk was its positive and inclusive nature, adding

‘The training offered has been fantastic, it makes me feel that I might be able to do the work!’

The most rewarding aspect part of her time here so far has been to meet families themselves and being directly involved in helping to resolve their difficulties. Her new role has involved assisting one family with two sons who have been struggling with additional learning needs at school and Jane hopes she can do the same with more families in the future as she gains more experience.

Her 9 year old guide dog, Peggy, has been a huge hit in the office and the source of many conversations. As Jane says

‘She makes me far more confident and able to go out independently. I still have to ask people for guidance and help when I am out, but it is much easier to do so when she is with me. She is very empowering. She also gets everyone talking to me – they really want to talk to her, but I get to meet lots of lovely people because I am with her’!