SNAP Cymru Welcome comments from
Young People, Parents, Carers,
Professionals and other opinion
formers.

Contact Us if you wish to add to these
comments.

Here is a link to our latest Service
Evaluation.

Parent quotes:

“Help is very good and if you don’t know you find out”.

“I would like to take this opportunity to thank SNAP Cymru,
for their support and help during this difficult time, we
wouldn’t have got this far. Thank you”.

“Knowing that you are not on your own, and that support
is available. Being able to talk and discuss matters with
people who are aware and sympathetic with parents
needs.”

“Being able to seek professional advice that involves the
best interest of the child. The advice that’s given rests on this
principle and not that of money, convenience, ignorance or
personal opinions. Parents and children have choices,
opinions and options that are in their own right expert.
SNAP Cymru encourages the sharing of these with the
organisations who make final decisions about your child”

“How helpful and supportive SNAP Staff and volunteers
are, they make things clearer and give hope when things
can be so intolerable at home and school”

“Someone who cares and can do things in a practical
way”

“Tremendous, for getting best for child and liaising with
school. Empowered me”

“Some concerns about non-return of calls”

Quotes from professionals:

“We have had a longstanding relationship with SNAP
Cymru and very much value the challenge they present
to our policies and practices. Through this challenge
we feel that our services for SEN are improved.”
SMJ Davies
Access to Learning Manager, Swansea LEA

“Without SNAP Cymru, the children I work for would
have been given an injustice”

“Excellent service, able to see clearly both aspects of
difficult situation. Well prepared and organised”

“Support readily available, very approachable yet
professional, can diffuse volatile situations, always very
knowledgeable”

“Always been fair and supportive at our meetings”

Concerns expressed from parents:

“Over stretched – not enough staff”

“Some days unable to talk to anyone”

“Not enough publicity”

Concerns expressed from professionals:

“Not enough SNAP workers”

“On several occasions I have had difficulty contacting
SNAP Cymru over the telephone”