Sue Prankerd

Volunteer Story

I joined SNAP in January 2019 three months after retiring as an ALNCO and STF teacher. I chose to volunteer for SNAP Cymru as through my work as an ALNCO I had worked with SNAP personnel and had been delighted with the high level of professionalism they gave to their support.

The objective of the role is to provide confidential, accurate information, impartial advice and support about concerns that may affect children and young people’s education and development. My role includes providing impartial information advice and support to families, children and young people. Offering a ‘listening ear’ and an opportunity for families to talk things through. I also help families gain access to a range of support services and expert advice and give practical help in dealing with letters, filling in forms, and understanding professional reports. In my role I support parents who are requesting support for their children, I also attend meetings for children who are at the risk of, or have been, excluded from school.

I work in the Swansea Office as an Independent Parental Support Officer. The other team members and volunteers have made me feel extremely welcome. The courses SNAP runs have helped me to continue to develop my knowledge and enabled me to keep up to date with the changes that are proposed to the present Code of Practice and ALN legislation.

The role is varied and rewarding and allows me to use the knowledge I have acquired during my previous teaching role.  I am also encouraged to spend as little or as much time volunteering as I choose which fits in well with my other activities.

I love my volunteering!

Volunteer Roles
Volunteer Application Form
Sue Prankhard