The SNAP Cymru telephone helpline is currently under extreme pressure – with the unprecedented demand showing no sign of easing. This is exasperated by the higher than usual number of staff off with seasonal colds and flu. This is likely to continue in the coming weeks.

People are encouraged to ‘do their bit’ to reduce pressure on the helpline by completing the ‘Get Help’ Enquiry Form and submitting it rather than phoning the helpline. One of our trained advisers will send you a reply by email (or call you back if requested). We aim to provide you with the relevant information within five working days.

The Advice section of our website also contains lots of information including template letters and advice sheets.