Archive for “October, 2020”

Vacancy – Family and Young People Officer Hengoed

Families and young People Officer to cover Newport and Blaenau Gwent

 
Job details
Posting date: 12th October 2020
Salary: Pay scales starting point depending on experience £20,699 – £22,909 a year
Hours: Full time-35 hours
Closing date: 23rd Oct 2020
Location: Penallta, Hengoed
Company: SNAP Cymru
Job type: Permanent

If you would like to discuss this post please ring:
Lindsay on 0780 301 8064 or email: lindsay.brewis@snapcymru.org

Summary
SNAP Cymru provides Specialist educational information advice and support for families and professional in Wales

The Families and Young People Officer Team working from the Penallta office covers the County Boroughs of: RCT, Merthyr Tydfil, Monmouth, Caerphilly, Newport, Torfaen and Blaenau Gwent as well as taking calls on our Helpline from every part of Wales.   This role  will cover the Newport and Blaenau Gwent areas. 

(Due to Covid 19 this role is currently a mix of homebased and office base, the expectation will be that the role will return to be office based when restrictions are lifted.)

We are seeking a person with a strong background in education and the inclusion of children and young people with additional needs and disabilities, to join our team.

This is a demanding and extremely rewarding role.

Job Descripton

Responsible to: Assistant Director
Main purpose:

Empowering families and young people through:

 Informing
 Influencing
 Training
 Casework

Main tasks:
Mentoring to project staff/volunteers providing young people and family services
 Complex case work including advocacy
 Helpline
 Volunteer recruitment
 Training
 Representation – influencing local and regional strategy
 Contractual obligations
 Income generation
 Bid and tender writing
 Reporting process set-up for service level agreements, bids and tenders
 Monitoring data gathering for reporting processes
 Equalities and Welsh Language
 Formal disagreement resolution
 Representation at tribunals
 Line management of project staff and volunteers as appropriate
 Deputising for other (including senior) staff as required
 Ability to travel across Wales and good access to transport

FYP Officers may be called upon to assume a national profile in any of the areas where they are the regional lead
All FYP Officers will have responsibility for all these areas of work, although each officer will take the lead role in some of these in their region.

Person Specification

Attitude:

  • Corporate understanding and commitment to the work and purpose of SNAP Cymru
  • Flexible approaches to problem solving
  • Empathy with families and young people and those who are working with them to resolve differences
  • Active listening to other views to find common ground
  • Reflection leading to continuous improvement

 Standards:

  • Good general education or above
  • Excellent written and spoken communication
  • Respect for other staff, volunteers, families and young people
  • Adherence to SNAP Cymru policies and procedures and national legislation and guidance

 Skills:

  • Motivational interviewing and solution focused approaches 
  • Microsoft word PowerPoint and Excel
  • Key Working
  • Mediation
  • Monitoring systems
  • Report writing
  • Telephone support
  • Developing volunteers

 Knowledge:

The post holder will have a very good understanding of education establishments and the pressures both the establishment and the family are under

  • Up to date knowledge of legislation and guidance affecting SNAP Cymru
  • Ability and determination to seek up to date information

Ability in Welsh and other languages, including Bliss, BSL and Total Communication, is desirable for all posts across Wales and Welsh language is essential for some.

If you would like to discuss this post please ring:

Lindsay on  0780 301 8064 or email: lindsay.brewis@snapcymru.org

To apply please send a CV with any additional appropriate information to
recruit@snapcymru.org 

Please visit our website www.snapcymru.org  for a wider view of our organisation and areas of work

 

Vacancy – SNAP Cymru Finance and Business Support Assistant

Job title: SNAP Cymru – Finance and Business Support Assistant

Responsible to: Finance Co-ordinator for finance tasks and the Senior Leaders for Business tasks

Responsible for: volunteers

Hours: 35 hours per week

Salary: responsibility band 3  spinal point 13

£17,209

Control Office: Cardiff

Date posted : 6th October 2020

Closing date for application: 23rd October 2020

(Will require a very small amount of travel when Covid restrictions ease)

Main purpose: 

The role of the Finance and Business Assistant (FBA) is an important one in SNAP Cymru. FBA duties can include everything from helping with finances,  scheduling meetings, correspondence, and note-taking. The FBA Assistant can also expect to answer phone calls, and send emails as directed as well as organise events.

Supporting the work of the Finance Unit through

  • Assisting in the overall financial activity of SNAP Cymru
  • Undertake specific tasks to support the management of financial administration
  • Undertake specific tasks to archive and store financial records

And also learn about and assist with:

  • Purchase Ledger Administration tasks as set by the Finance Co-Ordinator
  • Sales Ledger Administration tasks as set by the Finance Co-Ordinator

Supporting the work of the Business Support Unit through:

  • Acting as a first point of contact: dealing with correspondence and phone calls.
  •  Assisting the lead officers with the following administrative tasks:
    • Volunteering
    • Marketing & Publicity
    • Income Generation
    • Training
  • Assist in the recruitment and training of a team of volunteers
  • Undertake all necessary health & safety procedures
  • Managing diaries and organising meetings and appointments for the Senior Leadership Team (SLT) including:
    • Booking and arranging travel, transport and accommodation as appropriate.
    • Organising events and conferences.
    • Reminding the SLT of important tasks and deadlines.
    • Typing, compiling and preparing reports, presentations and correspondence.
    • Managing databases and filing systems.
    • Implementing and maintaining procedures/administrative systems.
    • Fact finding on behalf of the SLT
    • Organising the Senior Leadership Team’s business commitments.

Person Specification

  • Good general education including Business Studies or equivalent
  • Preferably with experience of a computerised accounting package
  • Confidence in inputting data
  • Attention to detail
  • Work within a team as well as being able to carry out tasks without close supervision
  • Excellent communication skills written and spoken
  • A commitment to the ethos and practices of SNAP Cymru
  • Adherence to all regulations and legislation affecting SNAP Cymru
To chat about this role or for further information please contact Lindsay on: 07803018064 or email: lindsay.brewis@snapcymru.org
To apply please send a CV with any additional appropriate information to recruit@snapcymru.org by the 23rd of October

Please visit our website www.snapcymru.org  for a wider view of our organisation and areas of work

Vacancy – Telephone Helpline First Line Advice Giver

Job title: Telephone Helpline First Line Advice Giver

Responsible to: Service Manager

Hours: 30hrs per week

Salary: responsibility band 3  spinal point 13

 £17,209 pro rata based on a 35 hour week

Control Office: Swansea

Date post added: 6th October 2020

Closing date for application: 23rd October 2020

Main purpose:    Empowering families and young people through:

  • Answering calls from families and young people
  • Recording information accurately
  • Exploring the concerns of the caller

Main Tasks:

  • To support a full time, bilingual, Help Centre through active listening and volunteer support
  • To explore the issues, record the main points and set up call backs according to the system in place
  • When confident – to signpost callers to existing written information
  • To support the recruitment of volunteers into this project
  • Supporting the training of new volunteers
  • Supporting the reporting process – gathering data
  • To log detailed information into our casework management system
  • Manage an appointments calendar and delegate referrals to specialist advisors.

(Covid homeworking applies to this post but induction and some in-office and face to face work is required)

This post requires the ability to work without close supervision once training has been completed

Person specification – THL First Advice Giver will have

Attitude

  • Corporate understanding and commitment to the work and purpose of SNAP Cymru
  • Flexible approaches to problem solving
  • Empathy with families and young people
  • Active listening to other views to find common ground
  • Reflection leading to continuous improvement

Standards

  • Good general education or above
  • Excellent written and spoken communication
  • Respect for other staff, volunteers, families and young people
  • Adherence to SNAP Cymru policies and procedures and national legislation and guidance

Skills

  • Excellent telephone support skills
  • Developing staff and volunteers
  • Ability to capture data accurately and summarise facts succinctly

Knowledge

  • A good understanding of the difficulties faced by families where a child or young person has additional needs and the schools they attend

Ability in Welsh and other languages, including Bliss, BSL and Total Communication, is desirable for all posts across Wales and Welsh language is essential for some

If you would like to discuss this post please ring:

Lindsay on  0780 301 8064 or email: lindsay.brewis@snapcymru.org

To apply please send a CV with any additional appropriate information to recruit@snapcymru.org 

Closing date for application: 23rd October 2020

Please visit our website www.snapcymru.org  for a wider view of our organisation and areas of work

Vacancy – Digital Communications Officer

We have an exciting media and communications vacancy within SNAP Cymru and are looking for a talented individual to fill the post

This is a time limited post to end March 2022 

Hours: 35 pw

Salary: SNAP Cymru Payband 6 spinal point 24-26 depending on experience There is a possibility of rising within this point range after 6 months in the role

£ £23,138.41 – £ £24,264.71

Responsible for:  Day to day management of digital communications across platforms

Responsible to:  Assistant Director with communications oversight

Control Office :  Swansea (Covid homeworking applies to this post but in-office working will also apply)

Date posted: 6th October 2020

Closing date for application: 23rd October 2020

Main duties:

  • Assist the Senior Leaders and ICT Systems Manager in the creation and maintenance of the charity’s bilingual web pages.
  • Skilled at writing concise copy and accurately editing content for the website in English and Welsh.
  • Be the first point of contact for queries relating to web/social media content.
  • Helping to manage marketing campaigns
  • Managing the day to day running of our social media accounts
  • Helping to produce brochures/leaflets and flyers – on-line & off-line
  • Writing copy to help demonstrate SNAP Cymru’s impact, including photos, videos, case studies and simple graphics using design platforms
  • Will mentor and encourage volunteer assistance

Qualification:

  • A Communications/Media/ Digital Marketing Degree or similar qualification/ or have considerable relevant experience commensurate with the duties of this role

Experience:

  • Proven written communication skills through the medium of English and Welsh is desirable
  • Experience of developing web pages and using web publishing systems
  • Experience within PR, digital, web or a communications role
  • Experience with Adobe design packages or similar
  • You would have ideally managed social media accounts – Facebook, twitter etc
  • Excellent communication skills
  • Excellent IT skills
  • Understanding of applying brand guidelines
  • Ability to work calmly under pressure and prioritise where necessary
  • Ability to work as part of a team.

Highly Desirable

  • You will love creating engaging digital content including videos, graphics or events.
  • Knowledge of analytics and how to use data meaningfully to inform future strategy

If you’d like to discuss this post please ring Amanda on: 07587187430 or email: amanda.daniels@snapcymru.org

To apply please send a CV with any additional appropriate information to recruit@snapcymru.org

Closing date for application: 23rd October 2020

Vacancy – SNAP Cymru Independent Parental Supporter

We have an exciting vacancy for an independent parental supporter working with families across Cardiff, the Vale and Bridgend and supporting our National Helpline.

This is time limited to end September 2021 with a possibility to extend to end March 2022

Job details

Posting date:  6th  October 2020

 Salary: £20,855  (pro rata based on 35 hour week) 

Hours: 28 hours per week

Location:  Cardiff Office (Covid homeworking applies to this post but some in-office and face to face work is required)

Responsible to: Service manager

Responsible for: Volunteers

Date Posted: 6th October 2020

Closing date for application: 23rd October 2020

 

An independent parental supporter will:

  • Have a good understanding of the additional needs of children and young people and the schools they attend
  • Understand the regulations underpinning the Additional Learning Needs system (training will be given)
  • Have very good written, IT and spoken language skills

In order to:

  • Recruit and lead volunteers to also support families
  • Receive calls from parents and offer advice and information
  • Support families to explore options and agree actions
  • Prepare families to attend meetings whether or not you are able to attend with them
  • When needed attend meeting with families (This may entail very occasional early or late starts – 8.30am for some meetings and 17.00 or 18.00 for others.)  These are rare and always booked in advance (Time off in Lieu will be given for these meetings)
  • Enable the parent and child/young person to have a voice in decision making
  • Support a parent to interact effectively with school, early years or further education whilst remaining neutral
  • Simplify and breakdown any jargon which may act as a barrier to effective communication
  • Contact the school, EY setting or FEI with parental/young person consent and explore issues with a view to achieving beneficial outcomes
  • Record and retrieve information working with our data capture systems and input into reports under the direction of the FYPO
  • Ensure the parental perspective is represented in local forums

Person Specification

Attitude

  • Corporate understanding and commitment to the work and purpose of SNAP Cymru
  • Flexible approaches to problem solving
  • Empathy with families and young people
  • Active listening to other views to find common ground and achieve partnership
  • Reflection leading to continuous improvement

 Standards

  • Good general education or above
  • Excellent written and spoken communication
  • Respect for other staff, volunteers, families and young people
  • Adherence to SNAP Cymru policies and procedures and national legislation and guidance

If you would like to discuss this post please ring:

Lindsay on  07803 018 064 or email: lindsay.brewis@snapcymru.org

To apply please send a CV with any additional appropriate information to
recruit@snapcymru.org

Closing date for application: 23rd October 2020

Please visit our website www.snapcymru.org  for a wider view of our organisation and areas of work