All posts in “Policy”

SNAP develop new Early Help support service in Swansea

Following a competitive process, SNAP Cymru are delighted to be working with the City and County of Swansea to provide family support across Swansea. Having delivered the Parent Partnership Service in Swansea for more than 30 years, we look forward to delivering this exciting new service key- working with families across the county, helping children and young people to achieve the best possible in life.

How can we help?

Our Early Help Service provides children and families, with focused support when problems emerge.  The right support at the right time can reduce or prevent specific problems from getting worse, help identify risks and prevent escalation and the necessity of providing more intensive support later on.

We will help 

  • build on the strengths of families to help themselves
  • meet the needs of families to avoid problems becoming more serious
  • ensure the voice and involvement of the child and family is encouraged and valued.

We will work with parents, children, young people and families as a whole, addressing issues that affect the wellbeing of the family as well as the child or young person. We aim to help families find positive ways through those problems to improve coping and build resilience and wellbeing for all.  We offer support at:

Stage 2.  targeted intervention when the needs of the child or young person cannot be met within their setting – i.e. above universal services open to all families, and

Stage 3.  If a child or young person’s needs are more complex or they have multiple needs.

The Early Help service works with children, young people and families where there are indicators of emerging difficulties or additional needs. These needs can include anything that affects the health, development, wellbeing and safety of children and young people, for example:

  • Families where a parent/carer is experiencing mental health difficulties.
  • Children with Additional learning Needs
  • Children and young people experiencing stress and anxiety.
  • Children and young people living with conduct and behaviour disorders.
  • Children who have a caring role for another member of their family (young carers).
  • families who may want parenting support and advice including routine and boundary setting.
  • Support to ensure school attendance.
  • Support with communication and conflict resolution.
  • Support for children who are excluded, with managed moves or at transition.
  • Support for families to communicate and participate fully
  • Understanding their child’s condition and implementing supportive strategies.
  • Key working support for families with children with complex needs
    Support  to step-up or down to appropriate help

How we help

SNAP Cymru’s Early Help team typically offers a range of support services tailored to individual circumstances and needs. Some common services include:

  • Advice and advocacy.
  • Signposting to universal or specialist services.
  • One-to-one practical and emotional support for children, young people or parents.
  • Parenting support.
  • Support to understand rights and entitlements

The Early Help model encourages collaboration between those providing the service and the people using them. We support children, young people and their families to play a key role in prioritising positive change and in shaping their own plan with the aim of improving outcomes and avoiding crises.

How do I request Early Help for a child or family?

The service is available to Swansea families who have children 0 – 19 with emerging or additional learning needs or other barriers to their learning, development or inclusion.

Whilst most referrals are made from professionals families with complex needs can self-refer. A referral form can be downloaded from   

This referral form should be sent to 

Alternatively you can also submit an electronic referral from the SNAP Cymru website    

PLEASE ensure you mark this as a referral for Early Help.

We will acknowledge receipt of your referral and the family will be contacted within 5 working.

Welsh Bac Students from Crickhowel High School hold a SNAP Cymru exhibit in London and visit Parliament

Four Year 10 students from Crickhowell High School had an eventful and exciting start to this week!  Poppy Park, Cerys Williams, Milly Evans and Megan Thomas were First Give winners last term, when Education Minister Kirsty Williams AM, visited to judge the First Give Competition.  As a result, the students were invited to showcase the excellent work they did for their chosen charity, SNAP Cymru.

The celebration event took place in the Mulberry Academy in London, which provided a superb arena for all the exhibitors from Wales and across the UK, to showcase their support for their charities.

After an overnight stay in Pax Lodge, World Guide Association accommodation, the students enjoyed a fantastic trip across London to visit The Houses of Parliament and meet with their local MP, Jane Dodds and share their experiences and information on SNAP Cymru.  Jane very kindly gave them an ‘out of bounds’ tour around the beautiful and impressive, Parliament buildings. It was wonderful for them to meet with Jane and discuss important political issues; the students had plenty of questions for her!  The school are now looking forward to welcoming Jane to Crickhowell High School in the near future.

A huge thanks to all involved in choosing SNAP Cymru as their charity – we were delighted that they rose awareness of our work and that the students had such a wonderful experience.  Thanks also to Carron Goold and other staff at Crickhowell High School for their support.  Well done girls – Diolch yn fawr iawn

GWENT Parent Carer Forums

Are you the parent of a child or young person with Additional learning Needs (ALN)?  Do you want to influence changes in your local area?

Do you want to join a Parent Carer Forum to share your ideas and experiences to work towards better services for children and young people with ALN? 

The local authorities in Blaenau Gwent, Newport, Torfaen, Caerphilly and Monmouthshire are committed to working in partnership with parents to provide the best support for children and young people with additional learning needs and have asked SNAP Cymru to support parents to develop parent carer forums in each area.

The aim of a parent carer forum

Our Parent carer Forum will aim to be a ‘parental voice’ to inform service providers of the needs of children with ALN and their families and to help improve services for children and young people

We will work together in partnership with education departments, health providers, social service departments, recognising each others skills experience and knowledge to highlight where services are working well and challenge when changes and improvements need to be made.  Forums will provide two way communication between parents carers and services in the area.  The forum will provide feedback on services, offer constructive challenge to current services and input into decision making and planning for future services.   

Co-production is an important principle in parent carer participation and can help ensure families play an integral and equal part in the decision-making process and are fully involved in shaping, developing, implementing and evaluating services and systems.

Who can join?

Any parent or carer of a child or young person with additional learning needs living in the area.  As a parent or carers you’ll bring your real-life perspective and experience to the planning and development of the services that families use.   

The forums will be informal. You can dip in and out as time permits at your own pace or become a regular active member and representative of the forum.

Please come and join us for coffee at one of our initial meetings.   We’d love to see you and:

  • >Listen and Share ideas with other parent carers.
  • >Make sure the LA hears what most concerns families like yours
  • >Help shape the Forum and its aims and objectives
  • >For Parent and Carers to submit ideas for agenda items
  • >To act as a consultative and advisory group

We are holding the first meetings over the next two months. If you can come, please email us at: or call/text on:  07508 968670 

Date Time LA Venue
10am-12pm Torfaen
Pontypool Active
Living Centre
Trosnant Street
10am-12pm Newport TBC
6.30-8.30pm Blaenau Gwent General Offices
Steel Works Road
Ebbw Vale
NP23 8UW
10am-12pm Caerphilly Brewers Lodge
Gordon Rd
NP12 1DS
6.30- 8.30pm Monmouthshire Leisure Centre
Welsh St
NP16 5LR

Young people at Crickhowell High School make a difference through the Welsh Baccalaureate and First Give Programs and donate generously to SNAP Cymru

Students from Crickhowell High School have been very busy in their Welsh Bac lessons, tackling social issues by supporting local charities. This is part of a program provided by educational charity, First Give.  The students learnt about social issues in their communities and choose those which are important to them.  They researched the charities working in their communities and chose one to represent.

The Students then planed and delivered fundraising, awareness raising and volunteer activities in support of their charities.  

The Year 9 students have engaged in direct social action in support of their chosen charities and competed in Crickhowell High School’s Final, which was held on 14th June.

The School were thrilled to welcome Kirsty Williams AM and Minister of Education for Wales, to sit on the judging panel. Kirsty was so impressed with the students’ hard work, that she greed to match their fundraising donations, for all of the charities.

At the School Final, judges and representatives from some of the charities, watched the final presentations from students, about their chosen charities: Teenage Cancer Trust, Barnardo’s, Crisis, Snap Cymru and Mind. The judges found it very difficult to decide on the best presentation, but eventually decided to award the £1,000 grant to the students representing Snap Cymru. The Young People also raised a further £50 which was matched by the Kirsty Williams

Mrs Jackie Parker, the Head Teacher of Crickhowell High has commented, “We are delighted to be involved in the First Give Program again this year. Our students very much enjoy this engaging program. They learn about the importance of taking care of our communities and looking after vulnerable people. I thoroughly enjoyed the Final and I am delighted that Kirsty Williams AM joined us as one of the judges. I am extremely proud of these wonderful young people and hardworking staff, in our School”.

Mrs Goold, Head of Welsh Bac in Crickhowell High quotes, “First Give is a brilliant and engaging program and I recommend all schools in Wales to participate. It links in perfectly with Welsh Bac and the New Curriculum. Our students have really enjoyed engaging with our local charities and have developed so many important, transferable skills, which will help them in the future. We look forward to running the program again next year!”

Ms Denise Inger Chief Executive Director SNAP Cymru quotes, “Approximately 23% of children and young people in Wales have some form of additional learning need or disability.  SNAP Cymru was set up in response to families’ desperately needing support to navigate the maze of assessment and provision for their child’s additional needs. 

Many children are well-supported and making good progress with excellent support from their school teachers.  Others struggle and need the advice and support that SNAP Cymru can offer.

We are very grateful for this generous donation which will help to keep our vital advice and support services running for the families of children and young people with additional learning needs and disabilities.

This donation is hugely appreciated, and it’s particularly special that the young people have also developed so many excellent transferable skills whilst participating in this social enterprise.”   

If you’re inspired to fundraise for us?  Here’s some tips to help you get started:

  • Read our top tips on fundraising in our 50 ways to raise a fiver!   Get to grips with the basics of fundraising, and really make the most of what you have to work with.
  • Don’t do it all by yourself, or think about how you could involve classmates, work colleagues, friends and family. And if you’d like to have a chat with us about what you’ve got planned or you’re after some more inspiration just give us a call.
  • Set up an online Justgiving page. It’s absolutely the easiest possible way for you to get sponsored by friends, family, and colleagues. It only takes 5 minutes to set up a page and then you can add the links to emails, as well as your Facebook and Twitter pages. It’s a straight forward process to make a donation to SNAP Cymru – simply follow the link to our account at
  • Let us help you out! We’ve got lots of collection tins and other fundraising materials for you to use, just give us a call on 0920348990 or 07587187430.

If you have any questions or would just like to have a chat about your fundraising, contact us by emailing or call Amanda on 07587 187430

Draft Additional Learning Needs (ALN) Code Consultation – Summary reports published today

The Minister for Education has today published the summary of response report which presents the Welsh Government’s analysis of the 644 responses we received as well as the feedback from the regional stakeholder events and the engagement events with children, young people and parents.

You can read that report, the Minister’s statement as well as separate reports on the regional stakeholder events and engagement events with children, young people and parents here. The full individual consultation responses with anonymous responses marked as appropriate can also be viewed.

 The Welsh Government is now considering what changes may need to be made to the Code, proposed related regulations and proposed revisions to the Part 6 Code that have been suggested by respondents.

 Once approved, any changes and the reasons for them will be explained in the explanatory memoranda that will accompany the final ALN Code and regulations which we intend to lay for Assembly approval before the end of this year.

The responses were interesting, more so that the yes/no/maybe numbers suggested, many questions were raised , particularly those relating to Question 12 – Is this explanation of ALN given in paragraphs 7.4 – 7.32 of the draft ALN Code clear?  And  question 13 – Does Chapter 7 of the draft ALN Code provide a clear and comprehensive explanation of the evidence that should inform decisions about ALN and ALN, from which sources this evidence might be collated, and how?

Of particular note were the responses to question 42Are the requirements set out in Chapter 25 of the draft ALN Code on local authorities in relation to arrangements to avoid and resolve disputes appropriate?

In general, those who answered this question stated that they were welcome any provision to avoid and resolve disagreements that may arise.

However, concerns were raised as to whether a local authority would be in the position best to provide these services, and it was questioned whether there would be a local authority able to operate completely independently or impartially, and concerns were expressed specific to this in the context of financial pressures. This reflects similar comments made by many in the consultation events workshops Welsh Government regional advice and information, resolution independent disagreement and advocacy

It was made clear by most respondents that arrangements for avoiding and resolving disagreements should be provided by the independent parties to ensure that decisions are made on the basis of the needs of the learner rather than cost-based.

Respondents’ comments shared many of the beliefs of parents and professionals, that those supporting families and local authorities to resolve disagreements should be independent of the LA.

Next steps

The responses to the consultation have raised a huge number of issues that now require detailed consideration to determine what changes to make to the Code and regulations. Once this consideration is complete, it is intended that the Welsh Government will lay a revised draft of the ALN Code before the National Assembly for its approval later in 2019. At the same time, it is intended that various regulations (some in draft form) to be made under the Act will be laid, including those consulted on as part of this consultation. The laying of the ALN Code and regulations will be accompanied by the publication of the relevant explanatory memoranda and impact assessments.

Subject to the National Assembly’s approval of the ALN Code, it is expected to be issued before the end of 2019 with the new ALN system implemented over a period of three years beginning in September 2020.

last day to respond! – Have your voice heard and respond to the Welsh ALN Code

‘As many of you will know, half of the battle of getting support for your child’s Additional Needs is getting people to listen to you and by getting good reliable advice.   By people, I mean schools, professionals and your local authority.’  So says solicitor Hayley Mason Senior Solicitor at SEN Legal

What happens is the people who are there to help end up giving parents confused and sometimes incorrect information.  “They’re often working from incorrect information themselves, or working from policies driven by budget cuts rather than applying the law.”

The law in the form of the current legislation and the new ALNET Act 2018 is very clear in this area, but the interpretation of this is not as clear or as widespread as it should be.   The new ALN Draft Code and what children and young people and their parents can expect is far from clear in its current form.  

With a huge change in the law about to be implemented in Wales in September 2020 –getting the ALN Code right is essential.   As the name suggests, this code is about– about delivering for the children and young people with additional learning needs in the real world.  

The Code will when finalised provide a legal framework to ensure that learners’ additional learning needs are identified early and includes  guidance for relevant people such as schools and local authority , further education , NHS Trust etc…..; The Code imposes requirements on a local authority to provide:

· advice and information;

· disagreements resolution;

 · decisions on whether a child or young person has additional learning needs;

·  the preparation, content, form, review and revision of individual development plans (IDPs); and

· ceasing to maintain IDPs.

Where requirements are imposed by the Code, the Act or regulations, the relevant body must comply with the requirement.  Where it says that certain things are not allowed, the school, or local authority or college must not do it.

Schools, Local authorities, FE’s and others must comply with the law and requirements included in the Code and not doing so could result in a decision being overturned by the Tribunal, a successful complaint to the Welsh Ministers, local authority or Welsh Ministers’ intervening, a complaint to the Public Services Ombudsman or to a successful judicial review claim.

So why worry?  

  • Well the Code, is, we are told not for parents.   (Guidance for parents will be issued later….) – But at least the draft should be clear and accessible for all those SENCO’s, teachers and local authority officers out there who have to implement it.
  • The draft code is 316 pages long and from all the feedback we’ve had from schools, LAs and professionals, it’s open to huge interpretation and a really difficult read.
  • The structure and language isn’t always clear and rather than just dipping in to ‘relevant sections’, you really do have to cross reference back and forth to try and find the full picture.
  • The new draft code seems to be far more complicated and less easy to read than the old 2002 version which it replaces.
  • There is less than a month to respond and people all over Wales haven’t read the whole draft yet

In the midst of severe austerity where our schools and local authorities are having budget cuts, (which does shape institutional behaviour) having a code which is not clear can create conflict.

Let’s hope that out Tribunal rates will not soar as they did in England or that Schools and their local Authorities will not be in conflict regarding decisions and reconsiderations vice versa.

So is all lost? 

Certainly not, the ACT is a welcome and vital extension of opportunity for children and young people with ALN.  Those drafting the code are open to changes.   Everyone will have to adapt and learn, money will have to be spent, and a raft of new skills will have to develop.  But Rome never was built in a day

However there is a specific issue of concern which SNAP Cymru feels should be clarified and not left to interpretation:

   The provision of disagreement resolution services

SNAP Cymru feel that disagreement resolution should be provided by individuals and services, who are independent of the local authority.    We feel disagreement resolution support that is delivered by the Local Authority internally, in an attempt to comply with its duties would clearly not comply with section 68(3) of the Act .

If a Local Authority were to dedicate a ‘separate department’ to this service, we feel it would still fail in its duties to provide an independent service as set out in the new legislation.   It is not only vital that this service, is independent in appearance, but also independent in fact to promote the confidence and trust of families – both vital ingredients for any successful disagreement resolution process

The English Code of Practice which accompanies the 2014 legislation makes it quite clear:

  ‘no-one who is directly employed by a local authority can provide disagreement resolution services.

Those responsible for the Code in Wales believe it’s appropriate to deliver this service ‘in house.’   Many teachers and local authority officers have told us that they feel this would be a conflict of interest and have no intention of going down this route.   But some may.  

Parent Partnership Services have already been removed from this Code; the battle to ensure that information and advice was independent, was also lost during the writing of the legislation.

If information and dispute resolution for parents is to be clear, reliable and widespread and not determined and delivered solely by the local authority then people need to tell the WG that disagreement resolution provided by the local authority ‘in house’ is NOT acceptable

So please do respond to the following questions in the consultation:

Question 8 – Involving and supporting children, their parents and young people

Question 11 – Advice and information

 And 42 and 43 – Dispute resolution

What are the next steps in terms of development of the Code?

The ‘code’ is out for consultation now – please respond and tell the Welsh Government how you feel.   You don’t have to answer every question.   Respond to specific points, to small section that you find particularly important.    You can respond on the online form by doing sections at a time and saving the doc before submitting.   Get together with other parents and respond together! If you’re a professional and concerned do respond.

The Code will be will need approval by the National Assembly for Wales, before it can be issued. We anticipate this will be at the end of 2019

How the Additional Learning Needs Education Tribunal (ALNET) Act will be implemented.

Since the ALNET Bill received Royal Assent last year the Welsh Government has consulted on and published the first in a series of guides which explain how the ALNET Act and changes from Special Educational Needs to Additional Learning needs Systems will be implemented from 2020 onward

This first guide focuses on implementing individual development plans (IDPs) for children of compulsory school age and under.  It sets out the intended mandatory phased timetable for local authorities and school governing bodies to transfer children with special educational needs plans – such as statements and individual education plans – to the new ALN system.

Under the new system, children with ALN will be entitled to IDPs.

Where it appears to a LA or a school that a child may have ALN ‘they must decide’.   Where it has been decided a child has ALN, an IDP must be prepared for the child. The school or LA that maintains an IDP must secure the additional learning provision (ALP)

The definition hasn’t changed a great deal:  “A person has additional learning needs if he or she has a learning difficulty or disability (whether the learning difficulty or disability arises from a medical condition or otherwise) which calls for additional learning provision”

Conversion of statements will take place over a two year period and conversion of plans for learners on early years action, school action, early years action plus and school action plus will take place over three years.

The phased approach prioritises the transfer of learners with statements.  In addition, the approach focuses on, the youngest of learners to ensure early and effective intervention, and those learners nearing key points of progression to facilitate effective transition planning.

The guides are intended for use by organisations with duties set out in the Act such as local authorities, governing bodies of maintained schools, school teaching staff and special education needs co-ordinators (SENCos)/additional learning needs co-ordinators (ALNCos)

The Welsh Government have said that information for parents – “to explain what the new system means for children and young people including how, and when, they can access their new rights under the Act will be published in due course.”

Additional guides which will set out the arrangements for implementing specific aspects of the ALN system to include further education including specialist post-16 education.

The Additional Learning Needs Code will place requirements on local authorities and governing bodies and contain guidance.   A new draft ALN Code is expected to be published for consultation in December. This will provide an opportunity to respond to the content – much of which will eventually be mandatory and contain the regulations regarding timescales.  There will be approximately 15 weeks to respond to the consultation.  This will then  be laid before the National Assembly for Wales in 2019 and it is hoped that all subordinate legislation will be in place by the end of 2019.

Implementation training will be rolled out early in 2020 and the new system will be expected to go live from September 2020.

The guide to implementing IDPs for children of compulsory school age and under is available at:

Other useful documents can be found at the following:



Infographic available at –


To ensure successful and consistent implementation of the new system, the WG have said they will be helping services to prepare for the changes ahead and to develop closer multi-agency
and cross-sector working practices. This includes the following:

  • Readiness, compliance, and impact monitoring and evaluation: to ensure that implementation of the Act is monitored closely, that issues are effectively addressed
    for the benefit of children and young people, and that best practice is being identified and shared across Wales. The approach will consider implementation in stages.
  • Readiness: assessing the extent to which local authorities and other delivery agents  are prepared for the changes ahead.
  • Compliance: how effectively they are complying with the new legislative requirements once they take effect.
  • Impact: how and the extent to which the changes are embedding and making an impact on outcomes for learners.

ALN Transformation Leads: the WG have appointed a team of five transformation leads who provide advice, support and challenge to local authorities, FEIs and other delivery partners in preparing for and managing transition to the new ALN system.

Tracey Pead will remain in South East Wales after being the lead of the Pupil Support team in Torfaen County Borough Council;
Liz Jones, former Principal Educational Psychologist from Blaenau Gwent, will continue to work in the Mid-East region;
Huw Davies, a former Estyn inspector, will be working in the West and Mid Wales region;
Margaret Davies, former Estyn inspector, will work in the North region;
Chris Denham will take on the role of a Further Education transformation leader after working to Coleg Gwent in the field of Additional Learning Needs

 ALN Transformation Grants: funding to support delivery partners (including local authorities, FEIs, local health boards, the Tribunal and Estyn) to prepare for transition
to the new system.

For the time being, local authorities and all those who work with children and young people with SEN, must ensure that they continue to comply with the duties placed upon them by the Education Act 1996.

They must also continue to have regard to the SEN Code of Practice for Wales (2004) (

Additional Learning Needs Parent Information Sessions

SNAP Cymru in partnership with the Additional Learning Needs Transformation Leads for South East Wales, South West & Mid Wales and North Wales are delivering a series of information events for parents intended to help families understand how the new system that supports children and young people with Additional Learning Needs will work. The events are being held at the locations below and can be booked by contacting Amanda 07587 187 430 or

Or book on:  South West & Mid Wales    Eventbrite               

South East Wales and North Wales  Eventbrite 


Wed 21st November 2018

10.00 – 1.00 p.m.

Outdoor Bowling Club

St. Peters


SA31 1QP


Neath Port Talbot

Fri 23rd Nov

1.30 – 3.30

Owain Glyndwr Community Ctr


Neath,   SA10 7BZ




Tues 27th Nov

11.00 – 2.00

Brecon House

4a William Brown Cl


NP44 3AB



Wed 28th November

10.00 – 1.00


250 Carmarthen Road





Thurs 29thth Nov

11.00 – 2.00

Leisure Centre

1 Kingsway


NP20 1UH



Fri 30th Nov

10.00 – 1.00


250 Carmarthen Road






Wed 5th Dec

10.00 – 11.30pm

Clwyd Suite

Parc Eirias, Eirias Rd

Bae Colwyn/Colwyn Bay

LL29 7SP



Wed  5 Dec

2.00 – 3.30

Towyn Community Centre

Ty’n y Coed, Towyn Road,


LL22 9ES


Thurs 6th Dec

3.00 – 4.30

Willow Room

Oak Tree Centre

Ffordd Las

Rhyl LL18 2DY


Thurs 6th Dec

10.00 -11.30

Eirianfa Community Centre

Factory Place


LL16 3TS


Powys (1)

Mon 10th Dec

10.0  – 1.00

Media Resource Centre

Oxford Rd

Llandrindod Wells



Powys (2)

Tuesday 11th Dec

10.0  – 1.00


Olford Lane



SY21 7TE




Wed 12th Dec

10.30 – 1.30

Y Ganolfan Integredig

Boulevard de Saint-Brieuc



SY23 1PD



Wed 12th Dec

11.00 – 2.00

Bryn Meadows

Ystrad Mynach,


CF82 7SN


For further information or to confirm your attendance at one of the parent events opposite, please contact Amanda Daniels on:

07587 187 430 or


SNAP Cymru receives generous donations from Memorial Posy Festival at St. Mary’s Church Tenby

At the Benefice Holy Eucharist last Sunday, 2nd September at St Marys Church Tenby, generous donations were made to the local representatives of SNAP Cymru and two other charities, as a result of the highly successful twentieth Memorial Posy Festival, held over four days earlier in the summer. One of the summer’s most popular events ‘In Loving Memory’, the annual Festival of Posies, was held on Thursday, June 28 until Sunday, July 1 at St. Mary’s Church, Tenby, Pembrokshire 

Almost 300 posies, window displays and stands adorned the beautiful church building, each one dedicated to the memory of a loved one. The flowers were arranged by a team of enthusiastic volunteers.  No two posies where the same.  Window displays and stands are also lovingly produced by talented floral specialists, led by Anne, Rita and Delyth.

Amanda Daniels, Assistant Director of SNAP Cymru, Kathryn Harries, representing Diabetes UK, and Cindy Jenkins, Leader of Snap Pembrokeshire ( a specialist early years setting for children with emerging additional learning needs at Withybush Hospital)  attended the service and were presented with generous cheques by three members of the Posy Festival Committee.

Presentations to each charity were made by Mrs Mary Smith, Mrs Judith Williams and Miss Maureen Webb.   SNAP Cymru and the other recipients expressed delight and gratitude at being nominated to be beneficiaries of such substantial gifts and gave an outline of how the generous gifts would support their work.

Rector Andrew Grace offered prayers for the excellent work of the charities, for their staff and volunteers and for those who benefit from their support.  In order to generate these funds over two hundred and fifty yellow and white posies, along with window displays and individual arrangements adorned St. Mary’s Church over four days and visitors from far and wide were welcomed to the church to enjoy the floral spectacle.

As a registered charity, SNAP Cymru relies on  generous donations from a variety of sources; these include contributions from  community organisations and individuals to sustain our work.

Whilst we hold the Parent Partnership Services, which are funded through Service Level Agreements in each Local Authority across Wales, this is not the case in Pembrokshire where the service was taken in house within the Local Authority two years ago.  Despite this SNAP Cymru continue to provide independent advice on additional learning needs and disability discrimination in Pembrokshire and a generous donation like that of St Mary’s allow us to provide advice to families through our helpline.

We are extremely grateful St Mary’s and to all our funders, not only for their generosity, but also for their enthusiasm and shared belief in what we do. Without their support we most certainly wouldn’t be in a position to help children and families across Wales.


(Some of SNAP Cymru’s Cardiff and Gwent Staff)

“SNAP Cymru has a myriad of excellent practice with fantastic staff!  Recognising Excellence Assessor Neil Huxtable

It’s been another successful year for SNAP Cymru, in which the organisation has been awarded the Legal Aid Agency’s Specialist Quality Mark (SQM) for the third time running. The accreditation highlights the organisations commitment to client care and best practice.

As a standard that is only awarded to organisations who meet the highest levels of management and customer care, SQM accredited organisations undergo rigorous independent assessments every three years. This ensures that they meet required standards of excellence in areas such as client care, case management and risk management.

The Specialist Quality Mark (SQM) is a standard owned by the Legal Aid Agency (LAA) and was developed to help ensure that members of the public in need of specialist advice receive a quality service.  The SQM is independently audited by an Recognising Excellence on behalf of the Legal Aid Agency.

SQM requires organisations and Law firms to show that they comply with industry standards for business management and financial control as well as having in place good systems to manage the work with clients. The standard covers supervision and client care, access, running the organisation, plans and organisational issues, including and file reviews, meeting clients’ needs, and a commitment to quality, complaints and feedback. 

Assistant Director Amanda Daniels says “We had to pass rigorous desktop audits and these were followed up by on site audits and interviews, including examination of our case files, policies and procedures.  As in the first two audits we passed with flying colours!  We provided a comprehensive demonstration that all of our systems are to the required standard and in many areas significantly above what is required.   Holding the SQM demonstrates our commitment to the provision of quality services. To achieve the standard we continually improve our systems, our staff and volunteers take quality seriously and work extremely hard to maintain these standards. All of this ensures increased client and funder confidence.


Denise Inger CEO commented; 

 “We are delighted to have secured our SQM standard for the next three years and to be recognised as an organisation that excels in providing quality services for families throughout Wales.  Providing our families with the highest levels of client care is one of our core values.

This accreditation is proof of our commitment to delivering a quality service. It is a formal recognition of the way in which we work, clients come first and we always act in their best interests.  It also reflects our thorough in-house systems and processes which enable us to be more effective and efficient in our service delivery.  We invest in people and new technology, to give an accurate, efficient service that is good value.”




(Assistant Directors Caroline Rawson and Amanda Daniels and CED Denise Inger)