Families and Young People Officer Cardiff

The successful applicant will have worked with children, young people and families. They will be responsible for facilitating partnership between families and professionals and be able to build constructive professional partnerships.  They must have good partnership, networking, interpersonal and administrative skills; have good time management and prioritizing skills in order to manage high workloads 

Job details

Posting date: 23rd of August 2021

Salary: Pay scales starting point  £23,026.75 

Hours: Full time – 35 hours 

Job type: Permanent

Closing date:  10th September 2021

Interview date:  September 21st Cardiff

Location:  Cardiff 

Company: SNAP Cymru

The role is currently a mix of homebased and office base working

If you would like to discuss this post please ring:
Caroline Rawson on:  07813159235 or email: Caroline.rawson@snapcymru.org

To apply please send a CV with any additional appropriate information to vacancies@snapcymru.org

SNAP Cymru provides specialist educational information advice and support for families and professional in Wales

The SNAP Cymru Team working from the Cardiff  office covers the Cardiff Vale and Bridgend area as well as taking calls on our Helpline from every part of Wales.   This role  will cover the Cardiff  areas. 

We are seeking a person with a strong background in education and the inclusion of children and young people with additional needs and disabilities, to join our team.

This is a demanding and extremely rewarding role.

Job Description

Responsible to: Service Manager 
Main purpose:

Empowering families and young people through:

 Informing
 Influencing
 Training
 Casework

Main tasks:

  • Complex case work including advocacy
  • Mentoring to project staff/volunteers providing young people and family services
  • Helpline
  • Volunteer recruitment
  • Training
  • Representation – influencing local and regional strategy
  • Contractual obligations
  • Reporting process set-up for service level agreements, bids and tenders
  • Monitoring data gathering for reporting processes
  • Formal disagreement resolution
  • Preparation and Representation at tribunals
  • Line management of project staff and volunteers as appropriate
  • Deputising for others (including senior) staff as required
  • Ability to travel across Wales and good access to transport

All FYPO’s will have responsibility for all these areas of work, although each officer will take the lead role in some of these in their region.

Person Specification


  • Corporate understanding and commitment to the work and purpose of SNAP Cymru
  • Flexible approaches to problem solving
  • Empathy with families and young people and those who are working with them to resolve differences
  • Active listening to other views to find common ground
  • Reflection leading to continuous improvement


  • Good general education or above
  • Excellent written and spoken communication
  • Respect for other staff, volunteers, families and young people
  • Adherence to SNAP Cymru policies and procedures and national legislation and guidance


  • Motivational interviewing and solution focused approaches 
  • Microsoft word PowerPoint and Excel
  • Key Working
  • Mediation
  • Monitoring systems
  • Report writing
  • Telephone support
  • Developing volunteers


The post holder will have a very good understanding of education establishments and the pressures both the establishment and the family are under

  • Up to date knowledge of legislation and guidance affecting SNAP Cymru
  • Ability and determination to seek up to date information

Ability in Welsh and other languages, including Bliss, BSL and Total Communication, is desirable for all posts across Wales.

If you would like to discuss this post please ring:

Caroline Rawson on:  07813159235 or 

email: Caroline.rawson@snapcymru.org

To apply please send a CV with any additional appropriate information to

Please view our website www.snapcymru.org  for a wider view of our organisation and areas of work