Families and young People Officer to cover Newport and Blaenau Gwent

Job details
Posting date: 12th October 2020
Salary: Pay scales starting point depending on experience £20,699 – £22,909 a year
Hours: Full time-35 hours
Closing date: 23rd Oct 2020
Location: Penallta, Hengoed
Company: SNAP Cymru
Job type: Permanent

If you would like to discuss this post please ring:
Lindsay on 0780 301 8064 or email: lindsay.brewis@snapcymru.org

SNAP Cymru provides Specialist educational information advice and support for families and professional in Wales

The Families and Young People Officer Team working from the Penallta office covers the County Boroughs of: RCT, Merthyr Tydfil, Monmouth, Caerphilly, Newport, Torfaen and Blaenau Gwent as well as taking calls on our Helpline from every part of Wales.   This role  will cover the Newport and Blaenau Gwent areas. 

(Due to Covid 19 this role is currently a mix of homebased and office base, the expectation will be that the role will return to be office based when restrictions are lifted.)

We are seeking a person with a strong background in education and the inclusion of children and young people with additional needs and disabilities, to join our team.

This is a demanding and extremely rewarding role.

Job Descripton

Responsible to: Assistant Director
Main purpose:

Empowering families and young people through:

 Informing
 Influencing
 Training
 Casework

Main tasks:
Mentoring to project staff/volunteers providing young people and family services
 Complex case work including advocacy
 Helpline
 Volunteer recruitment
 Training
 Representation – influencing local and regional strategy
 Contractual obligations
 Income generation
 Bid and tender writing
 Reporting process set-up for service level agreements, bids and tenders
 Monitoring data gathering for reporting processes
 Equalities and Welsh Language
 Formal disagreement resolution
 Representation at tribunals
 Line management of project staff and volunteers as appropriate
 Deputising for other (including senior) staff as required
 Ability to travel across Wales and good access to transport

FYP Officers may be called upon to assume a national profile in any of the areas where they are the regional lead
All FYP Officers will have responsibility for all these areas of work, although each officer will take the lead role in some of these in their region.

Person Specification


  • Corporate understanding and commitment to the work and purpose of SNAP Cymru
  • Flexible approaches to problem solving
  • Empathy with families and young people and those who are working with them to resolve differences
  • Active listening to other views to find common ground
  • Reflection leading to continuous improvement


  • Good general education or above
  • Excellent written and spoken communication
  • Respect for other staff, volunteers, families and young people
  • Adherence to SNAP Cymru policies and procedures and national legislation and guidance


  • Motivational interviewing and solution focused approaches 
  • Microsoft word PowerPoint and Excel
  • Key Working
  • Mediation
  • Monitoring systems
  • Report writing
  • Telephone support
  • Developing volunteers


The post holder will have a very good understanding of education establishments and the pressures both the establishment and the family are under

  • Up to date knowledge of legislation and guidance affecting SNAP Cymru
  • Ability and determination to seek up to date information

Ability in Welsh and other languages, including Bliss, BSL and Total Communication, is desirable for all posts across Wales and Welsh language is essential for some.

If you would like to discuss this post please ring:

Lindsay on  0780 301 8064 or email: lindsay.brewis@snapcymru.org

To apply please send a CV with any additional appropriate information to

Please visit our website www.snapcymru.org  for a wider view of our organisation and areas of work