SNAP Cymru Family and Young Person’s officers are the first in Wales to achieve Level 4 Key Working Accreditation.

  • Parents who contact us often say they face a ‘constant battle’ to find out about what services are available to them. They also say they struggle to get professionals to understand their situation and to obtain recognition of their own knowledge of their child……… ………Our staff have always understood this, but when we became involved with the development of the Level 4, Key Working training, we knew we wanted our Family and Young People’s Officers to be the first in Wales to achieve this new exciting AGORED Cymru accreditation. We know that key- working and person centred planning approaches are a great way of supporting children, young people and their families to get from where they are, to where they want to be

    Caroline Rawson Assistant Director


Amanda Daniels, SNAP’s Training Manager says:

“We’re delighted with this success. The key Working training enhanced our staff’s proven abilities and brought their talents to the surface. The training helped staff understand the national context for key working and person centred planning approaches. A level 4 accreditation is a significant level and requires commitment and engagement from learners, which our staff more than met.

Our staff already embrace the family’s experience, but this training helped them re- focus on how to use the family’s strengths to solve problems and build resilience. It reinforced SNAP Cymru’s aim to promote co-ordinated approaches to working with services and agencies, keeping the family and child at the centre.”

The training built on the excellent Motivational Interviewing training delivered by Viv Mumby ( which SNAP staff attended earlier this year and the Outcome Focused Intervention Training they will attend in September.
SNAP Cymru are qualified to deliver and accredit the Key Working training and the Level 4 Award, ‘Working with Children with Additional Needs and their Families’. Both courses are based on PCP approaches and the Early Support principles are embedded throughout the training. For further information and enquiries about these courses please contact: or