We have an exciting vacancy for an independent parental supporter working with families across Cardiff, the Vale and Bridgend and supporting our National Helpline.

This is time limited to end September 2021 with a possibility to extend to end March 2022

Job details

Posting date:  6th  October 2020

 Salary: £20,855  (pro rata based on 35 hour week) 

Hours: 28 hours per week

Location:  Cardiff Office (Covid homeworking applies to this post but some in-office and face to face work is required)

Responsible to: Service manager

Responsible for: Volunteers

Date Posted: 6th October 2020

Closing date for application: 23rd October 2020


An independent parental supporter will:

  • Have a good understanding of the additional needs of children and young people and the schools they attend
  • Understand the regulations underpinning the Additional Learning Needs system (training will be given)
  • Have very good written, IT and spoken language skills

In order to:

  • Recruit and lead volunteers to also support families
  • Receive calls from parents and offer advice and information
  • Support families to explore options and agree actions
  • Prepare families to attend meetings whether or not you are able to attend with them
  • When needed attend meeting with families (This may entail very occasional early or late starts – 8.30am for some meetings and 17.00 or 18.00 for others.)  These are rare and always booked in advance (Time off in Lieu will be given for these meetings)
  • Enable the parent and child/young person to have a voice in decision making
  • Support a parent to interact effectively with school, early years or further education whilst remaining neutral
  • Simplify and breakdown any jargon which may act as a barrier to effective communication
  • Contact the school, EY setting or FEI with parental/young person consent and explore issues with a view to achieving beneficial outcomes
  • Record and retrieve information working with our data capture systems and input into reports under the direction of the FYPO
  • Ensure the parental perspective is represented in local forums

Person Specification


  • Corporate understanding and commitment to the work and purpose of SNAP Cymru
  • Flexible approaches to problem solving
  • Empathy with families and young people
  • Active listening to other views to find common ground and achieve partnership
  • Reflection leading to continuous improvement


  • Good general education or above
  • Excellent written and spoken communication
  • Respect for other staff, volunteers, families and young people
  • Adherence to SNAP Cymru policies and procedures and national legislation and guidance

If you would like to discuss this post please ring:

Lindsay on  07803 018 064 or email: lindsay.brewis@snapcymru.org

To apply please send a CV with any additional appropriate information to

Closing date for application: 23rd October 2020

Please visit our website www.snapcymru.org  for a wider view of our organisation and areas of work