!Please note this important information before using our Booking Service!

If there are no appointments available at present, please check back frequently, as we are continuously adding new slots.

Appointments tend to be filled quickly, which may give the impression that no new slots are being added. However, appointments are added on a rolling basis, so we encourage you to check back regularly.

We understand how important it is to access advice, and we are actively working to increase availability across all our services.

Our call back appointments are added to the Helpline calendar up to one month in advance and by clicking on your chosen date all available slots for our helpline for that day will be shown in hour slots. Each slot with an advisor will last for 45 minutes.  If the time you are wanting is not showing, you will need to click on another date.  Welsh speaking advisors are available – you should indicate this on the information submitted – a Welsh speaking advisor will call you back.

When booking an appointment, you will be asked to complete a Parent Information Form, this will be shared with the advisor before your appointment. 

The information you provide will be kept confidential, and we will not share your name or personal information with anyone else.

By using SNAP Cymru’s  Advice Line booking system, you are agreeing to the terms of our Privacy policy

If there are no slots available you can also:

• call our helpline in the usual way on 0808 801 0608. (Our THL advisors can also help you book a call back appointment)
• You can also submit an ALN enquiry form from our website contact page snapcymru.org/contact once submitted you will receive an electronic reply from an advisor within 72 hours.