Who are we?
SNAP Cymru is registered as a charity (number 1027599) and a company limited by guarantee (number 2832114). With offices throughout Wales, our registered office is at 10 Coopers Yard, Curran Road, CARDIFF CF10 5NB
What information do we collect from visitors to SNAP Cymru’s Website
We collect information from you if you choose to contact us with an enquiry or if you fill in one of the forms displayed on our Website. The information we collect includes your contact details (such as name, postal address and email address) together with other information that you provide to enable us to respond to your enquiry. You warrant that any information you supply to us is accurate and up-to-date, that you will inform us if any such information requires updating and that if you submit personal information about a third party to us you have that third party’s permission to do so.
How do we use your personal information
As well as dealing with your enquiries, we may use your personal information to provide you with details of the services we offer, changes to SNAP Cymru’s Website, fundraising and other campaigns we are running and other information about SNAP Cymru and its activities which we think you may find of interest. We may send you this information by post or, if we have your consent, by email. We will always give you the opportunity of opting out of receiving email communications from us each time we contact you.
How do you stop us from using your information other than for dealing with your specific enquiry
If you do not wish to receive this information other than as necessary to deal with your specific enquiry, or you wish to receive information only via a preferred medium, please email us at firstname.lastname@example.org or write to Head Office at 10 Coopers Yard, Curran Road, CARDIFF CF10 5NB
with details of your request. If may take up to five working days to deal with your request.
Which third parties might we disclose your personal information to?
Unless you agree otherwise we will only share personal information about you with third parties who are directly involved in dealing with your enquiry or where we are legally required to do so or where we have stated otherwise on SNAP Cymru’s website.
We will not otherwise sell, trade or rent your personal information to third parties. We disclose aggregate statistics about those who use SNAP Cymru’s Website and related information to third parties but these statistics do not include information which could enable you to be identified.
How do you access the personal information we hold about you?
To obtain a copy of the personal information we hold about you please write to Head Office, 10 Coopers Yard, Curran Road, CARDIFF CF10 5NB with details of your request. As soon as we are satisfied as to your identity we will send you a copy of the personal information requested which we hold about you and which we are legally required to disclose. Please contact us at the same address if you have any reason to believe that information we hold about you is inaccurate.
We may also collect information about where you are on the Internet (e.g. the URL you came from and your IP address), your browser type, the country where your computer is located, the pages of our website that were viewed during your visit and any search terms that you entered on SNAP Cymru’s Website.
We monitor our site and capture information about your visit to SNAP Cymru’s Website to improve the quality of the service we provide. This may include monitoring of traffic patterns and the site usage to help us develop and administer SNAP Cymrue’s Website. The information we hold about you may also be used to analyse your browsing preferences as part of our marketing and fundraising programmes. This may help us to select and tailor content for your benefit.
What about third party websites that you can access via SNAP Cymru’s Website?
Security of your information
We keep secure records which contain personal information about you in accordance with the requirements of the Data Protection Act 2018. We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of donations subject to gift aid for at least seven years to comply with HMRC rules. No information transmitted via the Internet can be guaranteed to be completely secure during transmission: we cannot warrant the security of any information you transmit to us before we receive it. It is also possible that the information you provide to us will be temporarily transferred via a route outside the European Economic Area as it passes between you and us.
We will retain your information for a reasonable period or as long as the law requires. Please note that in accordance with our security procedures we may request proof of your identity before disclosing personal information to you.
What if you use one of our services advertised on SNAP Cymru’s Website?
What if you make a donation online?