Who we are

SNAP Cymru is a national charity, unique to Wales, founded in 1986. Its main aim is to advance the education of people in Wales and support their inclusion.

SNAP Cymru offers free and independent information, advice and support to help get the right education for children and young people with all kinds of special educational needs (SEN) and disabilities.  We give advice and support on a range of issues including assessments, statements of special educational needs, bullying, school attendance, exclusion, health and social care provision and discrimination.

We also provide advocacy, disagreement resolution and training for young people, parents and professionals.

SNAP Cymru has worked to facilitate partnership for over 34 years and has a wealth of knowledge and experience. We hold the Legal Aid Agency’s Specialist Quality Mark, Investing in Volunteers Quality Mark and were awarded The Queen’s Diamond Jubilee Award for Voluntary Service.

We are the leading provider of Parent Partnership and Disagreement Resolution Services in Wales, and have developed representation and advocacy services for children and young people, parents and carers. SNAP Cymru works with the twenty two Local Authorities in Wales. We also work closely with Social Services, Health, Schools, Early Years Providers, Social Care providers, Careers Wales and Third Sector partners.

Who can we help?

All families, children and young people who live in Wales who have, or may have, Additional Learning Needs, including Special Educational Needs or Disabilities and other barriers to education e.g. children in need, disaffection, poverty, deprivation or English or Welsh as a second language. We also can help carers, professionals and others who support children and young people including schools, colleges and other community education establishments.

Our all Wales bilingual telephone helpline service provides accurate information and advice for parents, carers and young people and for professionals contacting on behalf of families. (parents’ consent is essential). Professionals wanting general information can also contact our helpline. The helpline is open from 9:30 – 16:30 every weekday.   Trained SNAP Cymru staff and volunteers, will provide information about legal entitlements, education options and referral to relevant services and professions and  referral to the online information on our website or send an information packs. Families requiring additional support will be referred into our casework service.
SNAP Cymru’s Independent advocacy service “ABOUT ME”, provides: information, advice, advocacy, representation and support to children and young people with ALN. Advocacy is crucial in ensuring their wishes and views are heard at all times, safeguarding children and young people and empowering them to speak up for themselves. find out more
Our Disagreement Resolution Service is an independent service for young people, parents  of children with ALN, and professionals which has been set up to deal with disputes between Parents and schools and Parents and the Local Authority. Mediation can not only resolve these issues but also help restore or improve the relationship between parents and the local authority or school.  Our mediators are experts in ALN and have received accredited training. find out more
Our parent partnership services ensures parents of children with additional learning needs have access to independent information, advice and guidance in relation to the special educational needs of their children so they can make appropriate, informed decisions. The PPS is free to families and offers impartial, accurate information, advice and support. find out more
Our training Helps Parents and Carers become more confident in supporting their child and in working with the practitioners they meet; help’s professionals develop their settings and their practice to become more inclusive for individuals with additional needs and encourages people to work collaboratively on behalf of children and young people. We offer both informal and accredited courses developed and delivered by experienced trainers to meet your specific requirements. find out more
The Anti-Bullying Alliance defines bullying as ‘the repetitive, intentional hurting of one person by another, where the relationship involves an imbalance of power. Bullying can be carried out physically, verbally, emotionally or through cyberspace.’ We offer support to deal with bullying including helping young people and families prepare for school meetings, help with letter writing, and taking matters where necessary.
SNAP Cymru holds the Specialist quality mark for Education advice. All of our caseworkers receive a minimum number of hours legal training each year and our casework management and advice is audited to ensure quality is maintained.  The information and support provided by the SNAP Cymru service is not the same as legal advice, which should only be provided by, or under the supervision of, professionally qualified lawyers. We recommend you consult a lawyer if you want legal advice, wish to take formal legal action or want advice on the merits of your case.

We also acknowledge that there will be times where making a claim in the County Court. If this is the case for you then you should seek the assistance of a qualified lawyer and check if you may be entitled to receive legal aid – by clicking on the following link https://www.gov.uk/check-legal-aid.

SNAP Cymru is able to provide free advice and information about legislation such as the Equality Act 2010 or the 1996 Education Act.   We can advise you on identifying the correct protected characteristic, the sector and the prohibited conduct which applies to your circumstances.

SNAP Cymru is able to offer you an action plan with a view to resolving your issue informally without the stress of going to court or a tribunal or support to prepare and represent you if required. If you feel confident then we will leave you to it and you can work through this yourself, please feel free to contact us if you need further support.

If you feel that you need our support in resolving an issue then let us know and we will contact the organisation who has treated you unfairly on your behalf. We will keep you updated so you know what is going on.

We provide support and advice for families and young people based on the WG guidance on exclusion; including information on appeals processes, support for Pupil Disciplinary meetings and Independent Appeals and discussions about alternative remedies. Exclusion whether appropriate or not can be a chance to discuss concerns with school and other professionals and may be the first step to getting the right support or your child or young person needs. find out more
SNAP Cymru works with Young people, families, schools and other professionals to seek to ensure that children and young people’s voices are heard and their views considered in planning and decisions which affect them.
Transition from school or college is an important time for all young people with ALN and their Families. They will start to prepare themselves for choices beyond school and make some important decisions about their future, including where they might want to live, work and learn. Young people should have the opportunity to prepare for their transition and a transition plan should cover all aspects of the young person’s life, for now and in the future. We provide advice and support to young people with ALN  and their families and also work behind the scenes on policy issues, respond to government consultations, work with schools, colleges LA’s and leading organisations to develop and promote effective practice in transition. find out more
SNAP Cymru is experienced in organising and facilitating consultation and engagement events, with families, children and young people and professionals. We have brought children and young people together for Welsh Government consultations on Behaviour and Attendance, Transport Legislative changes, Local and National Policy developments and other bespoke consultations. We offer facilitation, help design relevant and open questions and recruit participants from our casework data and extensive network of contacts from across  Wales.  We can collate and disseminate results to provide the information you need. Most consultations include producing a full report and a young people friendly summary.
To improve access to information and signposting, promote and protect the rights of children and young people, and deliver specialist advocacy we have developed ‘Wmff!’ The bilingual Smartphone app for young people covers a number of key areas such as bullying, exclusions, getting back into education, finding work and young people’s rights. See www.wmff.co.uk and download for free from the App Store and Google Play. find out more
We work with all kinds of professionals to improve national and local services for children and young people with ALN. Our team will aim to answer your questions and direct you to services, information materials, leaflets. Professionals can refer directly to us with parental consent. We also provide Information sessions and training for professionals. If you’d like to find out more, or would like to book a time for us to come and deliver an information session. Contact the team.
If someone is treated unfairly because of their disability, or because of something arising from their disability, this may be disability discrimination.
The following information may be helpful discrimination and equalities advice. If you require additional casework support please contact our SNAP Cymru discrimination helpline. ( please leave a message and your contact details if asked to do so and an advisor will return your call)
discrimination helpline 0300 222 5711 or email: discrimination@snapcymru.org

Our Aims & Values

Our NEC sets and maintain our vision, mission and values; and believe that delivering services that are based on a volunteering model ensures added value and a continuity of service beyond our paid professionals.
SNAP Cymru’s mission statement and charitable objectives are key in determining the organisations activities. The charitable objectives are:
To provide or assist in providing information, advice and support to enable children and young people and their parents or guardians to participate fully and equally in society.
To assist parents and guardians in their understanding of relevant legislation and through this to facilitate their children’s contribution and involvement in life choices.
To facilitate the partnership of young people, parents and professionals in decisions relating to education and inclusion.

Mission Statement

“SNAP Cymru will empower families (children and young people, their parents and guardians) to have their voices heard within the area of Additional Learning Needs and Disability and support them to influence policy and practice in the planning and delivery of services at local, regional and national levels”

Our Governance

SNAP Cymru is governed by a board of Trustees (NEC) drawn from SNAP’s beneficiaries, networks and partners. Our trustees oversee the organisations strategic direction, have overall responsibility for SNAP Cymru’s vision, and accountability and to safeguard the good name of SNAP Cymru.
Our board members are volunteers who have an excellent range of different skills knowledge and experience, which in combination is used to steer the organisation effectively.

The board is accountable to the Charities Commission and has a moral accountability to the people they serve, the people who fund the work and to SNAP Cymru Staff and Volunteers.

The NEC are not responsible for the day to day operational responsibilities of the organisation, however they are responsible for establishing and monitoring policies,  employment procedures, ensuring compliance with the governing document, ensuring accountability and compliance with the law, maintaining proper financial oversight and selecting and supporting the Chief Executive Director.

SNAP Cymru Annual Report
Welsh Language Action Plan

Our Funding

As a registered charity, we rely on a range of generous donations from a variety of sources; these include contributions from grant making trusts, public bodies, community organisations and individuals, including bequests to sustain our work.

Our Parent Partnership Services are funded through Service Level Agreements in each Local Authority.  Local Authorities have a statutory obligation to provide access to a Parent Partnership Service, however this funding differs from LA to LA’s consequently each SNAP Cymru team may work to a different contract.

We are extremely grateful to all our funders, not only for their generosity, but also for their enthusiasm and shared belief in what we do. Without their support we most certainly wouldn’t be where we are today.

You can read our latest annual report and financial statements here or find more financial information about us by visiting our listing on the Charity Commission (link to external site) register.

2018-2019 Overview of Activities > click here 

2019 – 2020 Overview of Activities > click here

Read further funding info here > click here

Read more about our partnerships here

Welsh Government
Families First
Groundwork Wales
Shelter Cymru
Mudiad Meithrin
ES Bilingual
AGIC cropped
Ty Hafan
Agored Cymru
Disability Wales
Estyn Llaw
Pembrokeshire Care Society
Flying Start
Careers Wales
Cardiff City FC
Brilliant Wales
  • It gave me confidence, I finally felt like I was being listened to and I will be making contact again for more advice.

  • SNAP offer so much support when I really needed it they were able to tell what I should be asking my sons school and snap advisor was able to support me at school meeting.

  • SNAP provided an invaluable service to my family and me when we were at our most vulnerable. I will always be grateful. They knew the system when we were confused and made us feel so supported.

  • Without SNAP our child would not be where he is now.

  • I found SNAP to be the only people who could give me all the information that I needed to understand the SEN system.

  • My son was provided with the additional individual support that he so badly needed, and has gone on to succeed with all his educational qualifications whereas, prior to SNAPs intervention, he was predicted to fail all his exams.


SNAP Cymru is the leading parent partnership service in Wales. Our staff are trained and experienced in delivering confidential, accurate information, advice and support to families of children who have, or may have Additional Learning Needs.

We currently employ staff in both full and part time roles such as Family & Young Person’s Officer, working in our county offices, Project Assistants who assist with the work of the Family & Young Person’s Officer and the administration of our Service.

If you are interested in a position at SNAP Cymru and we have no current vacancies, please keep visiting the website as jobs will be posted as soon as they become available.

Why not join our team as a volunteer. We can give you accredited training and a friendly team to work with.

Social Work Student Placements

SNAP Cymru also offers work experience to trainees and students in a wide range of disciplines; including: business management, finance, HR, administration, marketing, IT, fund raising, social care, education, youth and community work. Please contact us if you would like to receive more information.

SNAP Cymru has provided 1st and 2nd year placements for Social Work Degrees students from Bangor, Swansea, Cardiff and the University of Wales. Students have gained valuable experience in the field of Additional Learning Needs/Disability and Partnership Working.

Voluntary Internship Scheme

We’re  looking for bright, passionate individuals to join our team.

No day is ever the same . You will be given real responsibility from the start, leading on and developing new and existing projects. You will also be working closely with our Chief Executive and Assistant Directors on a daily basis to ensure the charity’s commercial objectives are met. This is a fantastic opportunity and would be ideal for graduates or undergraduates looking to gain experience in marketing, finance, HR, public relations or the Third Sector.

Our internships last 3 – 12 months, for 3 to 4 days a week, which means you can still work part time, while you’re with us.