Helpline : 0808 801 0608

We now operate a booking service to secure an appointment with one of our trained advisors.

You can book your helpline appointment here:

Opening Times

Monday – Friday | 9am – 5pm

Saturday – Sunday | Closed

Our offices are closed during public holidays.

Address

Head Office, SNAP Cymru

10 Coopers Yard

Curran Road

Cardiff

CF10 5NB

Contact us/Make a referral

Parent – Additional Learning Needs (ALN) Enquiry Form (All Wales)

Use this form if you have a concern about your child learning and development.

One of our trained advisers will send you a reply by email within five working days.

Professional – Additional Learning Needs (ALN) Enquiry Form (All Wales)

Use this form if you are a professional and would like support a family to make a referral.

One of our trained advisers will send you a reply by email within five working days.

Complaints 

If you are ever unhappy with something we have done, we want to listen. To make sure we work well as a team, we listen carefully to any comments, compliments or complaints you may have about our work.  We will handle any complaint in an open and honest way.

Comments and Compliments

If you are particularly happy with something we have done or would like to leave us a comment, please use the form below.

General Enquiry

If you want to contact SNAP Cymru, for example, about volunteering, work experience, fundraising, partnerships, complaints etc, please use this general enquiry form.

(Do not use this form for casework support – this can only be done by submitting the ALN enquiry form at the top of the page)

Swansea Early Help

Our Early Help support service is currently only available in Swansea.

To make an ‘Early Help’ referral, please click the link below to download the form, then complete and return it to the following email address: early.help@snapcymru.org

Discrimination and Equality Advice

If someone is treated unfairly because of their disability, or because of something arising from their disability, this may be disability discrimination. You can find further information about this on our discrimination and equalities advice page.  Or alternatively, help and advice is available from SNAP Cymru, please contact us on:

Discrimination helpline:  0300 222 5711

or email:  discrimination@snapcymru.org

Volunteer

Fundraise

Donate