Booking a Telephone Helpline Appointment
Call back appointments are made available by our advisers and are added to the Helpline calendar, these are released up to one month in advance.
By clicking on your chosen date all available slots for our helpline for that day will be shown in hour slots.
Each slot with an advisor will last for 45 minutes. If the time your are wanting is not show, you will need to click on another date.
Welsh speaking advisors are available – you should indicate this on the information submitted.
If there are no slots available you can:
- call our helpline in the usual way on 0808 801 0608. (Our THL advisors can also help you book a call back appointment)
- You can also submit an ALN enquiry form from our website contact page snapcymru.org/contact once submitted you will receive an electronic reply from an advisor within 72 hours.
When booking an appointment, you will be asked to complete a Parent Information Form, this will be shared with the advisor before your appointment.
The information you provide will be kept confidential, and we will not share your name or personal information with anyone else.
By using SNAP Cymru’s Advice Line booking system, you are agreeing to the terms of our Privacy policy
Prior to your appointment, here are a few tips!
Find a quiet space where you can talk without interruptions.
Have a pen and paper ready to make notes during the call.
Gather any relevant documents you may need to refer to, such as:
- Your child’s IDP (Individual Development Plan)
- Minutes from school meetings
- Exclusion letters or other correspondence
Identify the key issue you would like support with. Focusing on one main concern will help us guide you more effectively.
If you need to discuss more than one child, please be aware that we will need to arrange separate calls to ensure clarity and appropriate support for each child.
Visit our website and AI Bot before the call. You may find helpful information, templates, or guidance that we can build on during our conversation..
